A: It is very easy and simple to place an order with us.  We offer you several options.

1.) Call our TOLL-FREE HOT LINE at 1-888-793-5732, and our friendly customer service representatives will be more than happy to assist you.

2.) You can fax us your order at 1-416-752-8231.
(When faxing in your order, please make sure that you have written down your name, address and phone number, item number, color and quantity of each item that your want. Do not forget to leave your phone number on all orders so that we can check and confirm with you as needed. Please specify your preferred method of payment with the order.)

3.) You may E-Mail us your order at  sales@meowmeowfurniture.com
(When emailing in your order, please make sure that you enter in your name, address and phone number, item number, color and quantity of each item that you want. Do not forget to leave your phone number on all orders so that we can check and confirm with you as needed. Please specify the method of payment that you prefer with the order.)

A: To better serve your needs, we accept most payment methods, including accept VISA or MasterCard, C.O.D. (Money Orders, Certified Check, or Bank Drafts) and Checks if mailed to us prior to shipping.

The most convenient and quickest payment method is by credit card (VISA/MC).  We will not charge your credit card until the full order is ready to ship.

In the case of COD, upon the completion of your order we will call you and let you know the exact total. That includes cost of goods, freight and any tax that is applicable. If you purchase a bank draft or money order, please make it payable to Meow Meow Furniture and fax us a copy as proof of payment, at which point we will ship out your order.

A: In order to receive a price list we need a copy of your business registration information, such as business number, sales tax ID number, etc.

A: It depends on how big your order is.? We usually require 72 hours to ship out an order.

A: Shipping charges depend on the number of boxes that you have in your order, the weight of each box and the location of the shipment.

A: If you order a certain amount of cat furniture we will need to know the item number and the amount of pieces in order to discuss a discounted price.

A: In order to apply for credit you need to first order a couple of times from us and pay either by C.O.D. or Credit Card. Once you have done this, we can send you a credit application form. The whole process takes around 2 weeks, depending on how long it takes your references to get back to us.

A: To open an account with the company we will need a copy of your business license, vendor's permit or business registration document.

A: The minimum order amount per invoice is $100.00 net, before any tax or handling charges. With the consideration of our large selection of item and the value per item, such minimum amount will easily reach for most retailers.

A: We will only accept returns, exchanges on sold merchandise due to material or manufacture defects but not due to mis-used or personal preference. A prior notice must be given to our office on all returns. We will not accept any unauthorized or COD returns.

A: Exclusive customer design cat furniture is welcome. The cost will depend on number of different parts needed to create the finished structure. Quotation will work out after the receipt of customer's design sketch. There is no obligation or extra cost on our structural assessment and quotation service.

A: Yes, one can order spare parts as add-on or replacement to their furniture. We can not match the color on carpet of any existing unit while it is easier on the standard fun fur material. Nevertheless, there may have color variation between the old and new parts that may blend in over time.

A: Yes, we love working with our customers to create their own unique custom designs.?Please call us Toll Free at 1-888-793-5732 and our friendly sales associates will gladly help you with your ideas.

A: Yes, we understand that you may want to differentiate yourself from your competitors; therefore we can provide exclusive designs available only to you.

A: Yes, if you have a custom logo or brand you would like attached on each unit, we can easily accommodate you.

A: Yes, if you would like your product to be specially packaged, i.e. in boxes or shrink-wrap etc... We will make sure that every unit looks just the way you like it!

A: Yes, we have enough staff and capacity in our factory and warehouses to meet any large volume orders you may have.

A: No, unlike other companies our operation is large enough that we are capable of completing any large volume orders within just a few days. Most orders are easily filled from stock in our warehouses, and in the case of special designs, our on-site carpenters are able to finish orders without any delay. Our turn-around times are the lowest in the industry.

A: Yes, we offer a full six month guarantee on the material and workmanship of our products under normal use. Since the nature of our product is furniture for pets, the warranty excludes normal wear and tear of the product. Any use or abuse caused by the owner will not be covered in this warranty.

A: No, we do not impose a minimum on freight charges. We ship all goods via UPS, FEDEX or carrier, whichever is most economical.  The shipping charges are dependent on the weight and distance of the order shipped. As we ship from the Niagara Falls NY area, a 20 lbs parcel may vary in price from $6.25 to $19.50, depending on your location.  We only charge freight rates according to the current rates and we do not add on any further additional handling charges like many other companies.

Tip: You can save more by ordering several items at the same time, as opposed to ordering them separately.  This saves you money because the items can be packed together in one carton instead of separate cartons which would weigh more and cost more to ship.